Refund policy
At Zentsybytee.com, we strive to ensure your satisfaction with every purchase. Please review our refund policy below for artisanal soaps and graphic t-shirts.
Our commitment to quality
We take pride in the quality and craftsmanship of our artisanal soaps and graphic t-shirts. If you're not completely satisfied, we're here to help.
Damages and returns
Return timeframe
Due to the single-use nature of our products, we do not accept returns. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Refunds and cancellations
If your order was refunded, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post your refund.
Cancellations will only be accepted before items are shipped.
Thank you for understanding :)
